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Solving Installation Problems

If an error occurs during the installation, you can check the log information recorded to find out what the problem is. Where logs are generated depends on when the installation process failed:

• If the installation is cancelled before you click the Install button on the installation wizard, logs are created on the desktop for Windows and in the userhome directory for Unix/Linux.
• If the installation is cancelled after you click the Install button on the installation wizard, logs are created in the logs folder in the installation root directory.

In addition, on a Windows platform, you can choose to specify the log destination that should use absolute path and log file name when launching the installation wizard by running the following command:

jrdesigner-xxx-windows.exe -D$INSTALL_LOG_NAME$="Install.log" -D$INSTALL_LOG_DESTINATION$="D:\temp"

or

$ ./jrdesigner-xxx-linux.bin -D\$INSTALL_LOG_NAME\$="Install.log" -D\$INSTALL_LOG_DESTINATION\$="/opt/temp"

Change jrdesigner-xxx-windows.exe or jrdesigner-xxx-linux.bin to the real file name of the installation file.

Feel free to send your questions to support@jinfonet.com.

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